Returns

01Right of withdrawal, 14 days

You can cancel your purchase within 14 days of the day you receive your order, without giving a reason and without penalty. If the order arrives in several parcels, the period starts when you receive the last item.

This right applies to the whole catalogue. Making to order changes nothing: the exception for goods “made to the consumer’s specifications or clearly personalised” covers items carrying a personalisation specific to the buyer, such as a first name or made-to-measure sizing. Our pieces are catalogue designs, chosen in a size and colour offered to everyone. We currently offer no individual personalisation option, so no order falls under this exception.

02How to withdraw

Write to us at dracula@mamaliga.ch with your order number and a sentence clearly stating that you are withdrawing. An email is enough: no mandatory form, no phone call. We acknowledge receipt and send you the return address.

Your statement only needs to be sent before the period expires; you don’t have to wait for our reply. You then have 14 days to send the item back to us.

If you’d rather use a ready-made template, this one will do:

03Return costs and refund

• The cost of sending the item back is yours to pay. We tell you this here because the law requires it: without this information, we would have to bear it.
• We refund everything you paid, including the item price and the original delivery cost. If you chose a faster delivery than our standard option, the shipping refund is limited to the standard rate.
• The refund is made within 14 days of our receiving the item or proof that you have sent it, whichever reaches us first, using the same payment method you used to buy.
• The item must be returned in a condition that allows trying it on, not wearing it: you can unpack it and try it on as you would in a fitting room. A piece that has been washed, worn, perfumed or damaged may lead to a deduction proportionate to the loss in value.

04Defective, wrong or damaged item

This has nothing to do with withdrawal, and the costs are not the same: we pay, for both the return and the replacement.

Write to us with your order number and photos of the defect and of the label. We reprint the piece or refund you, as you prefer. Ideally, let us know in the days after delivery: the sooner you do, the simpler the case is to handle with the workshop.

Regardless of all this, you benefit from the 2-year legal guarantee of conformity from delivery. A defect that shows up later, a seam that gives way, a print that comes off at the first wash done according to the label, is still covered.

05Size exchanges

There are no automatic exchanges: since every piece is printed to order, we have no stock to draw from. The fastest route is to withdraw from the item you received and order the right size again; the two are independent, and the new piece ships without waiting for the return.

The size chart is on every product page. If you’re torn between two sizes, write to us before ordering: it’s still the simplest way to avoid a round trip.